Business Coaching Services

4 phase program to implement organizational best practices and processes over the course of a yearlong involvement with the entire team.

Not sure where your business is at?  Our two-day assessment will help identify if your retail processes can be enhanced, Does your team communicate effectively? Is your culture where you want it to be? These are a few questions that would be addressed in our assessment tool – The Road Map for suggestions to help make your retail organization the best it can be – resulting in increased sales and excellent customer service.

We use DiSC assessment tools to help us understand how to build relationships, create teamwork, improve leadership skills and overall communication. Our organization has worked with various industries, using DiSC tools, to improve and create healthy work environments.   

After completing the DiSC assessment, you receive a helpful report. The report will explain your unique style and personality in detail, and offer guidelines for interacting with other styles. The guidelines will help with effective communication, team building, and conflict resolution. Each DiSC style has their preferred way of communicating, which is why people, more times than not, have misunderstandings and miscommunications.

The assessment will teach you techniques to flex your personality and communication style to better understand others’ preferred way of communicating. When different styles learn how to communicate effectively, the team building has already begun.

It will give your employees motivation and satisfaction because they know they are being heard within their team. This will then help lower turnover rates and utilize all your employees’ strengths. Not only will DiSC help your employees feel more confident in themselves, but it will also teach them how to be confident when dealing with conflict. When conflict arises, you will be able to take into account an employees’ style and work out a solution in order to resolve the conflict at hand.

A process we use to gather pertinent information and dissect it to review efficiencies, purpose and clarify expectations in a role, department, process etc. This helps owners and managers re-evaluate whether a process is working and create actions to enhance or correct issues.

This helps owners and managers re-evaluate whether a process is working and create actions to enhance or correct issues. A “deep dive” session on a topic to analyse efficiencies and produce a better way to implement a process, a role, a system, etc. 

We have developed consistent operational best practices that provide healthy and successful routines for retail and operational management to maximize business results. All our best practices have been developed by great managers across our system that have been successful in driving excellent revenue results along with creating healthy cultures and good retention. We work hard in training and developing systems customized to your particular operation for maximizing successful results. We continue to add innovative best practices as the market and demographics demand and are always improving our systems to work for the individual operation.

Our commitment to great culture is key in what we do and it is the secret to our success. There are many organizations that provide training and consultations to help teams improve operational excellence. Most don’t work because they miss the key ingredient and that is providing and building the foundation of their business with a culture that can be measured along with a culture that provides ongoing systems to keep it alive.

We have worked with the best organizations across the country that have excelled in building great cultures with their employees and customer experience and brought those key secrets to the retail world. While many companies in the retail world have tried to “copy” many of our processes, they don’t have the insight, the commitment or focus that our team has in getting you to the finish line of success.  

Working with a professional group of consultants that know how to build core values that have meaning, and are clearly defined to the team so coaching, hiring processes, and overall recognition keep the culture alive and active in the day-to-day operational world of retail, is what we excel in.       

A process for providing feedback and creating solutions within the management team to improve performance as a team, improve an operational challenge, or streamline efficiency of a process or standard.

This process takes a deep dive into an operational system or focus area and starts with looking at what happens at each step of the process or area of focus. We then bring in the “experts” that are handling that process or focus area and define, look for redundancies, inefficiencies, etc. to create an action plan of change to help streamline that process.

This process has helped retailers save money, eliminate ineffective and inefficient processes – saving time, money, and resources.  

If you ever wondered “is that the best way to do that?” then this process might give clarity to your question. Whether it’s defining a job description role, looking at your inventory process to unloading a freight truck, this process can help shed light and actionable focus tips to create effective and efficient solutions.

Need your managers to better “leaders?” We offer a series of leadership tools to help management “step up” and take charge.  First, evaluating if you have the right people in the right jobs/roles is key. We work hard at establishing does your team member have the competence, confidence, ability, and willingness to step up as a leader in their respective role.

We focus on management and leadership tools to help the team come together with a clearly defined vision, focus and measurable results for accountability.  

Our toolbox is full of resources to help managers/owners be more effective in their roles. 

Do you have a manager or general manager that needs a coach to help in the development of leadership and/or management best practices? Executive coaching is a 1-2-1 process that helps an owner/manager with a development plan to accomplish goals and stay on course.  Often shared are processes, developmental reading, and assignments to help the owner/manager be a better leader to their team. It is often helpful for an owner/manager to have someone from outside the organization to help uncover difficult topics that need to be addressed and help overcome obstacles that might be in the way to accomplish goals and operational and cultural success.