Retail People Solutions
Leadership and Team Development Resources
Check out some of the books on our reading list.
- The Platinum Rule – Tony Allessandra PhD and Michael J. O’Connor PhD
- Culture, Teamwork and Leadership
- Delivering Happiness – Tony Hsieh – CEO, Zappos.com, Inc.
- Leaders Eat Last – Simon Sinek
- Start With Why – Simon Sinek
- The Advantage – Patrick Lencioni
- The Five Dysfunctions of a Team – Patrick Lencioni
- Becoming a Person of Influence – John C. Maxwell, Jim Durnan
- Getting Naked – Patrick Lencioni
- The No Complaining Rule – Jon Gordon
- Fish! Stephen C. Lundin, PhD, Harry Paul, and John Christensen
- 6 Habits of Highly Effective Bosses – Stephen E. Kohn and Vincent D. O’Connell
Frequently Asked Questions
Don’t see your question? Feel free to contact us.
How long does the Vision Process take to go through the process?
The process is designed to take 4 visits – every three months with going to your stores – their we will assess your stores processes in place and implement a number of our “best practices” via in store visits, meetings with managers and owners, and introduce tools to improve both operational and cultural focus areas. Our team will be in your stores for a few days each visit with a number of zoom meetings, development sessions, etc. in-between visits.
How much do the services you provide cost?
Our services vary in price depending on what your needs are. We do offer a variety of options to fit your budget to help your team in the development and operational areas. Call for our questionnaire to help you determine what is best needed at your store(s).
Do you have any services to help me develop my management team?
We have numerous tools to help in the development of retail management teams. From various development profiles and workshops to tools to help in the execution of operational consistency on your retail floor. We also have a “Management Journey” that is a program to help your managers, over the course of a year, learn to use “best practice” tools to help them succeed in the management of their stores.
I have heard a lot about DiSC profiles. What profiles do you offer?
We offer a number of profile tools for the development of managers and teams. Take a look at our DiSC offerings on our DiSC page on this website. We also offer many more than are listed so give us a call to see what we can do to help you with your development needs. We don’t just have your team and/or manager take a profile; we also work with them to understand what the profile means and also how to use it day-to-day in their environment with their teams to create improved communication, build better relationships, and develop and coach more effectively.
What is Dexter? How can I implement in my store?
For years we have been working with tools that were not designed for the retail environment. We have just created a tool for retail! And we are excited to do a demo and share with you how this can help your management team stay on track of their tasks, be better delegators, prioritize better, communicate more effectively, and also hold themselves and their teams accountable for a well-run retail operation.
We've built our reputation on innovation, solutions, and incredible customer service.
It all started when the advertising group I was part of agreed to do the customer engagement survey. I scored the lowest of the 15 stores in the group. Of course, being a lumberyard, we thought we were different and poked holes in the survey. We were in denial. Linda told us that to validate the results, the employee engagement survey generally mirrors the customer engagement survey. So we agreed to take the employee engagement survey, and it came out even worse. We were bad. We had a heavily male-dominated, take-it-or-leave-it culture that I learned from my father. In today’s world, that type of culture absolutely does not work. Even after we started, we weren’t walking the walk.
During the economic downturn, we saw how difficult it was to hire and retain people. We had a good culture, but we knew if we wanted to recruit and retain the best talent when the economy rebounded, we were going to have to be more purposeful with our culture. I met Linda at an Ace Progressive Leaders meeting in Nashville through another retailer who was working with her. I heard her presentation, and I knew I wanted to work with her.
My mantra is that the best place to work makes for the best place to shop, and you can’t get there without building a great team. I’ve always been a big believer in culture, training and empowerment. Linda helped us take our core values, which were always very strong, but weren’t embedded, and turn them into tangible, actionable words that we can employ and bake into everything we do. It was a really cool process.
For us, initially, it was developing job descriptions, which is always painful to establish, but Linda made the process easier. That has been super helpful in recruiting. The next piece of it was the development of my management teams, particularly my store manager, so she could really take the reins going forward. The beauty about working with Linda is her flexibility and her ability to work wherever your need is the greatest at that time.
Working with Linda to fully articulate our vision and define our culture turbocharged our stores' performances. Before, we were adrift without a rudder to help steer where we wanted to be going. Using DiSC as part of our process was the fundamental key to communicating better with our stores and getting everyone on the team aligned with our cultural values. DiSC has enabled our leadership team to far better manage their staff, communicate properly, assign tasks and expectations to the right team member, etc. We go to DiSC profiles and our core values to solve any problems that may arise in the team.